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FAQs

Log in to the user account and navigate to the Helpdesk module. Select the relevant module, enter the query description, and submit the request.

Rake details can only be added by the depot manager. Enter the FNR number and select the commodity to add the rake details.

On the homepage of the website, click on 'Check VLT Data Status.' Then, enter the IMEI number or vehicle number.

To add multiple tenders for a single RTC, log in to the user account of the Regional Office and select the Transporter Master option. Then, add or edit the RTC validity for the tenders as required.

Route Deviation, Vehicle Not Moving, and Vehicle Taking More Than Estimated Time: First remarked by the RTC, then remarked by the dispatching depot, and finally closed by the dispatching Divisional Office. Trip Not Started from Scheduled Source: Remarked by the dispatching depot and subsequently closed by the dispatching Divisional Office. Trip Not Reached at Scheduled Destination and Trip Not Ended: Remarked by the receiving depot and then closed by the receiving Divisional Office.

Navigate to the Route Master module, enter the system-generated truck chit number, and save the route details.

To delete a challan, log in to the user account of the dispatching depot, navigate to the Challan Master, and select the option to delete the challan.

To edit challan details, go to the Challan Master from the user account of the dispatching depot and make the necessary changes. Please note that once the trip has started, the challan cannot be edited.

To end an ongoing trip, log in to the user account of the receiving depot and click on the 'Arrival Trip' option under the Vehicle Tracking module.

A new trip can be initiated from the user account of the dispatching depot. First, create a challan using the Challan Master module, then start the trip through the Start Trip module by selecting the vehicle number.

Ensure that the depot-to-depot RTC validity has been configured and valid through the Regional Office. Verify whether the vehicle mapping has been completed in the registered RTC user account.

Vehicles must be approved and active. Transporter of the vehicles must be approved. Device Model COP/TAC date must be valid upto current date. PVT Data of the vehicle should be valid. Last PVT packet must be received within 10 minutes.

The respective Regional Office of the RTC, where the vehicle is registered, is authorized to approve the vehicle after verifying the vehicle details and device IMEI.

A new vehicle can be registered through the RTC user account. The RTC is responsible for adding the vehicle details, device IMEI, and uploading the corresponding device fitment documents.

To add a new depot, please contact the respective Divisional Office. The Divisional Office is authorized to add and update depot information.

To reset the password, go to the login page and click on the three dots. Use the registered mobile number to initiate the password reset process. After successful verification, an OTP will be sent. Once the OTP is verified, a temporary password will be sent to the registered mobile number.

To update mobile number, use the Profile option under user account.

Zonal and Regional Offices obtain user credentials from the Administrator level at FCI Headquarters. Divisional Offices receive login credentials from their respective Regions. Depots obtain login credentials from their respective Divisions. RTCs receive login credentials from the Regional Office. Vendors/OEMs obtain login credentials through the FCI VLTS Helpdesk.

After receiving the login credentials, the vendor must enter the basic details and device model information, and upload the COP/TAC certificate for the respective device model.

To empanel a new vendor in the FCI VLTS system, please email the required information to the Helpdesk team. This should include the manufacturer's company name, a valid email address, mobile number, contact person name, and vendor ID. Upon successful verification, login credentials will be provided to the vendor/OEM.

As per the Morth guidelines, the FCI VLTS application supports communication from the device to the backend over a secure channel using the TCP (Transmission Control Protocol) on a socket based connection, in accordance with the AIS 140 standards. The online DNS (URL) and port number are required to transmit data through the TCP socket.

Please write an email to vltshelpdesk(at)fci(dot)gov(dot)in they will assist how to obtain and create credential for you.

The list of approved Vehicle Location Tracking Device (VLTD) manufacturers is available on the Ministry of Road Transport and Highways (MoRTH) website.

To add a new RTC, please contact the respective Regional Office. The Regional Office is authorized to add and update RTC information.